VIP Check-in Details are emailed out to everyone 48-72 hours before each event. Please check your inbox during this time to ensure that you know when and where to meet for your VIP event. If you are unable to find your VIP check-in email within this window, please also check your “Junk” or “Spam” filters.
Please contact ground(ctrl) support by submitting a ticket at support.groundctrl.com if you do not receive your VIP Check-In email within 24 hours of your event.
Have a great time at the concert!
From totoofficial.com